Returns & Exchanges Policy

Returns & Exchanges

Each piece of Megan Moss Jewellery is thoughtfully designed and handcrafted using traditional jewellery making techniques. I take great care in creating every piece and want you to feel confident and happy with your purchase.

Please take a moment to read my returns and exchanges policy before placing your order.

 

Returns & Exchanges

I do not offer refunds for change of mind. However, if you have purchased an existing design that isn’t quite right for you, I am happy to offer an exchange or store credit within 14 days of receiving your order.

To be eligible for a return, your jewellery must be:

• Unworn and in its original condition.
• Returned in its original packaging.
• Free from damage or alterations.

Store credits are valid for six months from the date of purchase.

Return postage for change-of-mind exchanges and store credits is the responsibility of the customer. I recommend using a tracked and insured postal service, as I cannot take responsibility for parcels lost or damaged in transit.

 

Bespoke & Made to Order Jewellery

Bespoke and made to order commissions are created specifically for you and are therefore not eligible for change of mind returns or exchanges.

If you have any concerns about your bespoke piece, please get in touch. I am always happy to discuss your concerns and explore possible solutions.

Your rights under Australian Consumer Law still apply.

 

Sale Items

All sale and discounted items are final sale and cannot be returned or exchanged for change of mind.

This does not affect your rights under Australian Consumer Law.

 

Ring Sizing

I encourage you to carefully check your ring size before purchasing, using the ring sizing guide provided on my website, please do not guess your sizes, being measured by a professional jeweller is highly recommended.

If you are unsure of your size, please contact me before placing your order.

Additional fees will apply if a ring requires resizing due to an incorrect size being ordered.

 

Faults & Damaged Jewellery

Every piece is carefully inspected before being dispatched.

If your jewellery arrives damaged, faulty or incorrect, please contact me as soon as possible with your order number and photographs of the issue.

I will assess the situation and work with you to arrange an appropriate solution in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Where required by Australian Consumer Law, reasonable return postage costs will also be covered.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

General Wear & Jewellery Care

Precious metals naturally change with time and wear.

Sterling silver may develop a patina or tarnish, while oxidised finishes may gradually soften or change with regular use. These are natural characteristics of the materials and are not generally considered manufacturing faults.

Damage caused by accidental impact, improper care, misuse or unauthorised alterations is not generally covered unless required by law.

For advice on caring for your jewellery, please refer to my Jewellery Care Guide.

 

How to Arrange a Return

If you would like to request a return or exchange, please contact me within 14 days of receiving your order.

Include your order number and a brief description of your request, photos and a video.

Once your return has been approved, I will provide the return address and further instructions.

Please ensure your jewellery is securely packaged and returned using a tracked postal service.

Once received and inspected, eligible exchanges or store credits will be processed within [5 business days].

Please do not return any jewellery without contacting me first.

The 14-day timeframe and prior-approval process apply to voluntary returns and do not limit your statutory consumer rights.

 

Afterpay

Orders purchased using Afterpay are subject to the same returns and exchanges policy.

Where a refund is applicable, it will be processed through the original payment provider.

 

International Orders

International customers are welcome to contact me regarding returns and exchanges.

For voluntary returns, return postage and any applicable customs duties or import taxes are the responsibility of the customer.

For faulty, damaged or incorrectly supplied goods, applicable consumer law rights will be honoured.

 

Questions & Enquiries

If you have any questions about your order, jewellery care or the returns process, please don’t hesitate to get in touch.

Email: hellomeganmoss@gmail.com